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Speak with a Trimble Product Specialist: 1-833-839-9037

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Contact Customer Service

Contact us by phone: Monday - Friday: 8AM - 4PM MST  | Phone: 833-839-9037

Product Specifications & Datasheets:

To view datasheets and product specifications of the most popular Trimble products, see our Product Support Documents page.

Check Order Status:

Registered customers can check the status and order history by logging in. Customer accounts are optional, so if you don’t have an account, check your email – or give us a call.

Please note:  Most items are shipped within 24 hours, but we may take up to 3 business days to ship if additional upgrades were purchased during checkout.

 

Payments Accepted:

All prices are in U.S. dollars. We accept PayPal, VISA, MasterCard, American Express and Discover credit card payments. 

payments available

Please note your ship-to address must match the bill-to address of your credit card or must be verified if using PayPal.

Financing may be available through PayPal or one of our finance partners.

For all online orders, the maximum order value for credit card transactions is $10,000, and PayPal is $25,000 – when your ship-to address is verified (by PayPal). Transactions that exceed this amount, we accept ACH, bank wire transfer, company or bank check, contact us for details at (833) 839-9037.

Financing options may be available.

Arizona and California Residents: State and local sales tax will be added to your total.  Due to the complexities of individual state tax laws, we may not be able to calculate this during checkout through the site.

We may have to contact you with questions about your order, therefore, it is very important that we have your correct daytime telephone number and email address. If we have a question, and are unable to contact you, your order may be held until you contact us.

 

Shipping

Everything on our site is available to ship anywhere in the United States.  We ship either UPS or FedEx. 

International shipping is available for most products and is stated in each listing.  See International Shipping details below.

Most items are shipped within 24 hours, but we may take up to 3 business days to ship if additional upgrades were purchased during checkout.  Once your order ships, you will receive a tracking status notification and tracking number. Typical timeline to receive orders (U.S. addresses) is 3 to 7 days.

Please note your ship-to address must match the bill-to address of your credit card or must be verified if using PayPal.

 

Expedited Shipping:

All products ship from our Mesa, Arizona within 24 hours.  If you require expedited shipping, please contact us BEFORE placing your order.  Orders paced before 1pm (GMT -7) may be available to ship same day. UPS Next Day is available to most locations. Expedited shipping fees are not refundable.

International Shipping:

We are happy to offer International shipping to our customers in over 24 countries. While some items may not be available for international shipment due to size, weight restrictions or cost effectiveness, we will do our best to process every order we can. We use either FedEx International Economy or UPS World Saver. Customers are responsible for any additional tariffs, VAT or import fees. Shipping insurance is required for international shipments.  We offer broker services through FedEx (recommended) but can also coordinate with a broker of your choice.  Contact us for more information.

Duties & Taxes:

International taxes, tariffs and value-added tax (VAT) are not calculated into your order. These items are the responsibility of the buyer.

Warranty:

All pre-owned products carry a minimum of 30-day coverage provided by Positioning Solutions.  We also offer 60 to 90-day extended coverage on many products and system packages which is noted in each listing.

Standard warranties are provided by Positioning Solutions and cover hardware from manufactures defects. Failure of a product due to misuse, incorrect installation or failure of related parts is not covered by warranty and is not the liability of Positioning Solutions.

Trimble® Protection Plan™ 12-month Hardware Coverage:

For the ultimate coverage on your investment, we are proud to offer protection plans on many products and systems backed by Trimble Inc.  A Trimble® Protected Plan™ (TPP) covers everything that is covered by original Trimble hardware factory warranty. If the unexpected happens and your equipment has to be repaired, your protection plan ensures that you pay nothing out of pocket for parts and labor on covered repairs. There's also no deductible or fee associated with covered repairs. Items requiring repair during coverage can be returned to us, taken to an authorized servicing dealer, or sent directly to Trimble for repair (shipping is not covered).

Firmware & Software Coverage:

In addition to hardware protection, Trimble® Protection Plans™ can be upgraded to cover Firmware and Software to ensure your equipment is running the latest firmware and software revisions, like the latest version of Trimble Access, SCS900, SiteWorks & FieldLink running on your TSC3, TSC7 or Tablet.

Trimble Protected Terms and Conditions (2020)

 

Returns & Exchanges:

You can return products if the item you received doesn’t match the listing description, or if it arrived faulty or damaged within 10 days or receipt.

Returns for reasons other than above are handled case-by-case with the primary objective of making our customers happy. We believe that when we treat our customers fairly, they in turn are fair with us. 

When selecting a product to purchase we highly recommend verifying the item is compatible with your application or current equipment. If you are uncertain, please call or email us, our Product Specialists can assist you with your purchase.

We typically do not allow returns for items that you’ve changed your mind about - or are not compatible with your application / current equipment.

Not as described or arrived damaged or faulty:

If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you have 10 days to return or exchange it.  Please contact us immediately.

Wrong item or you changed your mind

We typically do not allow returns for items that you’ve changed your mind about - or are not compatible with your application / current equipment.   Before making a purchase, please call us to speak with a Product Specialist.

Contact us online, by email or phone: 1 (833) 893-9037

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